Publications

@article{4b7ddf21ec66495cb3d8a0030a65ebed,

title = {Drivers and influencing factors in mobile payment acceptance},

author = {Philip Reiting and Andreas Mladenow and Christine Strauss and Gabriele Kotsis},

doi = {10.1145/3401895.3402073},

year  = {2020},

date = {2020-01-01},

journal = {ACM International Conference Proceedings Series},

volume = {F166737},

pages = {1--5},

publisher = {ACM},

abstract = {The development and diffusion of smartphones has paved the way for several trends, among them an alternative payment solution in the form of mobile payment. Mobile payment is part of the overarching concept of mobile transactions, and experiences varied acceptance and adoption. This paper analyzes drivers and factors determining consumers' acceptance and adoption of mobile payment. For this reason, we examine the contribution of the two basic approaches, i.e. the "technology acceptance model"and the "unified theory of acceptance and use of technology"in the context of mobile payment. Based on empirical evidence, we identified several factors, which were found to have impact on primary adoption; a compelling user experience turned out to be the main driver of long-term usage.},

note = {Publisher Copyright: textcopyright 2020 ACM. Copyright: Copyright 2021 Elsevier B.V., All rights reserved.; 10th Euro-American Conference on Telematics and Information Systems, EATIS 2020 ; Conference date: 25-11-2020 Through 27-11-2020},

keywords = {BANKING, CUSTOMER SATISFACTION, EXPLORING CONSUMER ADOPTION, INFORMATION-TECHNOLOGY, INTENTION, m-payment, mobile applications, mobile computing, mobile payment, PERSONAL INNOVATIVENESS, RETENTION, RISK, SERVICES, USER ACCEPTANCE},

pubstate = {published},

tppubtype = {article}

}

@article{7b417a6aaa5746209bb1d9e5638f5d95,

title = {"crowd logistics": The contribution of social crowds in logistics activities},

author = {Andreas Mladenow and Christine Bauer and Christine Strauss},

doi = {10.1108/IJWIS-04-2016-0020},

issn = {1744-0084},

year  = {2016},

date = {2016-08-15},

journal = {International Journal of Web Information Systems},

volume = {12},

number = {3},

pages = {379--396},

abstract = {Purpose - The paper aims to provide the necessary basis for a novel interdisciplinary research field. Various types and implementations of crowdsourcing have emerged in the market; many of them are related to logistics. While we can identify plenty of crowd logistics applications using information technology capabilities and information sharing in practice, theories behind this phenomenon have received only limited attention. This paper accounts for filling this research gap by analyzing the crowd's contributions in logistics of goods and information. Design/methodology/approach - This paper is part of an ongoing research endeavor in the field of location-based crowdsourcing. It represents conceptual work that builds on a literature review enriched with an in-depth analysis of real-world examples in the field of crowd logistics. Using a scoring method, we provide an example how a company may evaluate the alternatives of crowd logistics. The main approach is an analysis of variants of how the social crowd may be integrated in logistics processes. The work is conceptual in its core. Thereby, we use real-world examples of crowdsourcing applications to underpin the evaluated variants of crowd logistics. Findings - The paper presents relevant theoretical background on crowd logistics. The authors differentiate between variants of crowd logistics with their flow of materials, goods and information. Thereby they zoom in the type, significance and process flow of the crowd's contributions. They discuss potential advantages and challenges of logistics with the performing crowd and deeply discuss opportunities and challenges from a business and from an individual's perspective. Finally, they highlight a route map for future research directions in this novel interdisciplinary research field. Research limitations/implications - As this work is conceptual in its core, generalizations may be drawn only with great care. Still, we are in a position to propose a route map for further research in this area in this paper. Also the integration of an analysis of a scale of real-world applications allows us to highlight our research's practical relevance and implications. Originality/value - The main contribution of this paper is an in-depth analysis and consolidation of innovative crowd logistics applications to provide an overview on recent implementations. The authors propose a categorization scheme and contribute with a route map for further research in the field of crowd logistics.},

keywords = {Advanced web applications, BWL, CMI, Collaboration, crowdsourcing, E-Business models, mobile computing, Social crowd},

pubstate = {published},

tppubtype = {article}

}