Publications
2022
Kotsis, Gabriele; Wacha, Thomas; Strauss, Christine
Collaborating with Newcomers – An Empirical Usability Study on Zoom Konferenzbeitrag
In: Luo, Yuhua (Hrsg.): Cooperative Design, Visualization, and Engineering, S. 147–157, Springer, 2022, ISBN: 978-3-031-16537-5, (Publisher Copyright: textcopyright 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.).
Abstract | Links | BibTeX | Schlagwörter: Group communication, Usability, Web conference tool
@inproceedings{00a2d39c27b14581b750d0a05bd2e4c7,
title = {Collaborating with Newcomers – An Empirical Usability Study on Zoom},
author = {Gabriele Kotsis and Thomas Wacha and Christine Strauss},
editor = {Yuhua Luo},
doi = {https://doi.org/10.1007/978-3-031-16538-2_15},
isbn = {978-3-031-16537-5},
year = {2022},
date = {2022-01-01},
booktitle = {Cooperative Design, Visualization, and Engineering},
pages = {147--157},
publisher = {Springer},
series = {Lecture Notes in Computer Science},
abstract = {During lock-downs and restrictions due to the COVID-19 pandemic many people and many companies were forced to use online-tools to connect and to communicate with each other while being in home office or in the workplace. Paving the way for collaboration, the initiation-phase is crucial as people from various environments need to valuate mutual dispositions, build up trust, and explore each other’s intentions and capabilities. The online version of such a phase calls for easy-to-use tools that allow even newcomers to concentrate on the true purpose of that phase. On the example of Zoom, which is a cloud-based solution for that need and which is a major player in this vast market, we perform a usability evaluation of the Zoom desktop-client guided by Nielsen’s heuristics. As a result, we propose a redesign of the feature join meeting, which we tested against the original one by inexperienced users to find out which of them better serves the user’s needs.},
note = {Publisher Copyright: textcopyright 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.},
keywords = {Group communication, Usability, Web conference tool},
pubstate = {published},
tppubtype = {inproceedings}
}
During lock-downs and restrictions due to the COVID-19 pandemic many people and many companies were forced to use online-tools to connect and to communicate with each other while being in home office or in the workplace. Paving the way for collaboration, the initiation-phase is crucial as people from various environments need to valuate mutual dispositions, build up trust, and explore each other’s intentions and capabilities. The online version of such a phase calls for easy-to-use tools that allow even newcomers to concentrate on the true purpose of that phase. On the example of Zoom, which is a cloud-based solution for that need and which is a major player in this vast market, we perform a usability evaluation of the Zoom desktop-client guided by Nielsen’s heuristics. As a result, we propose a redesign of the feature join meeting, which we tested against the original one by inexperienced users to find out which of them better serves the user’s needs.